Privacy Policy

Last updated: December 3, 2025

1. Introduction

ControlShift AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI chatbot and voice agent platforms, and integrations with third-party services such as Google, Facebook, and WhatsApp.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, company name)
  • Contact information and communication preferences
  • Business information and requirements
  • Payment and billing information

2.2 Information from Third-Party Services

When you connect third-party services to our platform, we may receive information from:

  • Google: Profile information, email, and data from connected Google services
  • Facebook/Meta: Profile information, page data, and messaging data when using Facebook integrations
  • WhatsApp: Contact information and messaging data when using WhatsApp Business API

2.3 Automatically Collected Information

  • Usage data and analytics
  • Device information and IP addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information:

  • With service providers who assist in operating our platform
  • With third-party integrations you explicitly connect (Google, Facebook, WhatsApp)
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

5. Third-Party Services

5.1 Google Services

When you connect Google services, we access data according to the permissions you grant. We use Google OAuth for authentication and may access your Google account information as necessary to provide our services.

5.2 Facebook/Meta Services

When using Facebook integrations, we may access your Facebook profile, pages, and messaging data. This data is used solely to provide our AI chatbot and automation services. We comply with Facebook's Platform Policy and Data Use Restrictions.

5.3 WhatsApp Business API

When using WhatsApp Business API, we process messages and contact information to deliver our AI voice and chat agent services. We comply with WhatsApp's Business Policy and Terms of Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data (see Data Deletion Instructions)
  • Object to processing of your data
  • Data portability

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your data in accordance with our data retention policies.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: