Voice Recording Consent Policy

Last updated: June 9, 2026

1. Purpose

ControlShift AI provides Voice Agent capabilities that may involve recording, storing, transcribing, and analyzing voice interactions. This policy explains consent requirements for customers ("you") who use voice features and the responsibilities of ControlShift AI ("we," "our," or "us") as a technology provider.

2. When Recording May Occur

Voice recording or processing may occur when:

  • End users interact with your AI Voice Agent
  • Calls are routed through integrated telephony providers
  • Voicemail, call logs, or transcripts are stored in your account
  • Voice data is used for quality review, analytics, or agent improvement

3. Customer Consent Obligations

As the organization deploying Voice Agents, you are responsible for obtaining any legally required consent or providing required notice to callers and callees before recording or monitoring communications. Requirements vary by jurisdiction and may include:

  • One-party or all-party consent rules for call recording
  • Disclosure that the call may be recorded or handled by an AI system
  • Opt-out or do-not-record mechanisms where applicable
  • Special rules for healthcare, financial services, or consumer protection contexts

You must configure appropriate disclosures in your call flows, IVR messages, agent greetings, or website notices.

4. Recommended Disclosures

We recommend that customers inform participants with clear language such as:

"This call may be recorded and processed by an AI assistant for quality and service purposes."

Customize disclosures to match your jurisdiction, industry, and use case. Consult legal counsel where necessary.

5. How We Process Voice Data

When voice features are enabled, we may:

  • Convert speech to text for agent responses and logging
  • Store call metadata, transcripts, and recordings based on your configuration
  • Process voice data through AI and telephony subprocessors listed on our Subprocessor List
  • Retain data according to your account settings and our DPA

6. Data Subject Rights

Individuals may request access to or deletion of their voice data. As Controller, you are primarily responsible for handling such requests. We will assist where required by our Data Processing Agreement and Data Deletion Instructions.

7. Security and Retention

Voice recordings and transcripts are protected by the safeguards described in our Security Policy. Retention periods should be configured to meet your legal and business requirements. Delete recordings when they are no longer needed.

8. Prohibited Uses

You must not use voice recording features to monitor employees or individuals without lawful authority, record protected communications unlawfully, or bypass consent requirements. Violations may result in account suspension under our Acceptable Use Policy.

9. Contact Us